A:

We will do everything we can to ensure you’re getting the most value out of Octoparse. Once you've contacted us with your concerns, our award-winning Customer support team is here for you, and we will be in touch shortly to understand more about your business and needs.

Though our customer support is prioritized for paying users from Standard and Professional Editions and we provide limited support for Free Edition customers, we are also responsive and provide equal assistance both to paying plan users and free plan users. You can leave a message on our website, our Facebook page, email us, search similar questions on our User Club, etc.

If you are new to our Customer Support and wondering where to start, please check out this article - Octoparse Customer Support.

If you have any question, we'd happy to help.

Octoparse Support Team