Last updated: Sep 2, 2020
The subscription is a monthly/quarterly/yearly recurring plan, it is set to renew automatically every month/quarter/year. The annual subscription is 16% cheaper than the monthly one, and the default subscription in Octoparse is set to the annual payment.
You can cancel your subscription or buy as many new subscriptions as you like on your Octoparse profile under the "Subscription" tab.
Payment of Your Subscription
The billing of your subscription plan is made on secured web pages. All payments and bills are made in US Dollar no matter which the country you live in.
The billing of your subscription plan is made immediately. Once your payment has been accepted, your credit card/PayPal account will automatically be charged the amount of your selected subscription immediately from the beginning of your subscription period, and then at every renewed period of subscription.
Each subscription period started will be due and will not be reimbursed. You must cancel your subscription before it renews each month/quarter/year in order to avoid billing of the next month’s/quarter's/year’s subscription fees to your credit card/PayPal account.
If you need any assistance, please contact us at email@example.com.
Octoparse offers 14-day free standard or professional trials to freemium users. Your trial turns into a paid subscription automatically after 14 days. After the trial period, your premium subscription will begin at $89 or $249 per month. Cancel anytime before your trial ends and you will not be charged. If you do not cancel the subscription before the trial ends, the first month's fee is not refundable.
Termination & Cancellation
You may cancel your subscription at any time but shall remain liable and be immediately charged for your use of the Services up to the date of cancellation or through the term of the license contract. Un-cancelled accounts will NOT receive a refund for lack of use. It’s your responsibility to cancel your account before the bill date if you do not want to be charged automatically. Cancelling will stop any recurring payments. This means that you will not be charged any subscription fees after your cancellation date.
You will be able to use our paid advanced features until your current subscription period ends. (e.g. If you’re on a monthly/quarterly/yearly subscription and you cancel halfway through this period, you will retain access for the duration of that period for which you’ve already paid.) And your paid account will be downgraded to free version when your current subscription comes to an end. No refunds will be given for the remaining subscription at time of cancellation. Octoparse may at any time terminate your use of the Services or cancel any subscription(s) or your use of any subscription or license for cause, which includes the issuance of chargeback for amounts rightfully owed by an account holder. Except as set forth above or unless Octoparse has previously canceled or terminated your use of the Services (in which case subsequent notice by Octoparse shall not be required), Octoparse will notify you via email of any such termination or cancellation, which shall be effective immediately. Upon cancellation of any subscription or termination or expiration of this Agreement for any reason, (i) you shall remain liable for any amount due for subscriptions already delivered through the date such cancellation or termination takes effect, and (ii) the “Prohibited Uses” and each section of these Terms thereafter shall survive expiration or termination.
Cancelling your subscription
1. Go to your Octoparse profile.
2. Select the “Subscription” tab found on the left side of the page.
3. Click "Cancel Subscription"
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
5-day refund policy for all purchases except Free Trial
If for any reason you are not satisfied with Octoparse paid versions and would like to cancel your subscription plan, we offer a full refund within 5 days of your purchase, or the beginning of the next billing cycle, you can request a refund by contacting our support team via firstname.lastname@example.org. If you do not tell us within that time, we won’t give any refund.
When requesting a refund, our support team will review your request and contact you shortly via email for some verification information to process your refund. We would really appreciate it if you would take the time to tell us your reasons for canceling and what we could do to make Octoparse better. If you have any feedback or suggestions, then please contact us at email@example.com.
No refund for 14-day Free Trial
The first month's fee after the 14-days free trial is not refundable. The products available for purchase on our website are downloadable, functional, and try-before-you-buy. Please use the trial period to make sure that the software meets your needs before purchasing a license. All of our software is functional during the trial period. So if you purchase one of our products after the free trial, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.
No refund for Account Credit
Unless required by applicable law, your account credit is non-refundable and non-transferable to another person or another account. Credit added to your account is delivered immediately and will be spent if certain additional app features are enabled in Octoparse. Please note that these additional app features require an active subscription or a premium free trial. Octoparse may give out free credits for testing at the start of each billing cycle or at the beginning of a free trial. You are responsible for verifying that the services you wish to purchase are functioning as expected before adding credits to your account. Octoparse account credit will not expire.
1. All purchases of extraction services (data service or task configuration service) in Octoparse are final and non-refundable.
2. The fact that you don’t connect to Octoparse, your operating systems do not support Octoparse, or the websites you want to scrape have anti-scraping or anti-bot measures during your subscription period does not entitle you to request a refund or reimbursement of the value of your subscription as the service will be available for your use until your subscription period ends.
3. When a refund is issued, you are still responsible for the transaction fee (approx. 4%) incurred for payments made through PayPal or by credit card. For example, the actual amount refundable for a $249 Professional plan is $239 (rounded number). The same refund policy applies to both SaaS and DaaS.
4. When a refund for any annual plan is issued, the pricing model will be switched to the monthly subscription. The refund amount shall be the difference between the prepaid annual price deducted at the rate of the monthly subscription or part thereof.